Suddenlink Internet Review 2022

Suddenlink offers fast cyberspace from Greenville, North Carolina, to Kingman, Arizona—and a few towns in between. Only are the speeds yous get worth the price?

Suddenlink Internet

3.8 out of 5 stars

3.75

Information effective 03/08/22. Offers and availability vary by location and are subject field to change.

* w/Auto Pay & Paperless Bill plus taxes & equip. charges. Terms apply. Not available in all areas.

If you live in Jonesboro, Abilene, or some other small Southern boondocks, then Suddenlink may be ane of your few choices for high-speed internet.

Suddenlink's strategy seems to exist this: offer affordable, high-speed internet in the places where the biggest internet service providers (ISPs) haven't notwithstanding dominated the marketplace. That'southward good news for anyone stuck with satellite internet, dial-up, or no internet at all.

Only before you leap on the Suddenlink bandwagon, make sure y'all read upwards on its less flashy attributes: price increases, weird fees, and less-than-stellar customer service. Let'southward dig in and find out if Suddenlink cyberspace is correct for you lot.

Pros

  • Fast speeds

  • High-speed cyberspace in rural areas

  • No annual contracts

Cons

  • Oddball fees

  • Price hikes after i year

Notice out if Suddenlink internet is bachelor well-nigh you.

Suddenlink prices and plans

Suddenlink's promotional prices are reasonable, and its 1 Gig plan comes with a yr of HBO Max.

Suddenlink offers internet plans with download speeds ranging 75 to 940 Mbp, and its prices for those speeds sit on the low end when yous look at other cyberspace service providers (ISPs).

Plus, Suddenlink internet comes with no contract and no information cap.

Suddenlink net promotional prices

Data effective 03/08/22. Offers and availability vary by location and are discipline to change.

* w/Machine Pay & Paperless Bill plus taxes & equip. charges. Terms use. Not bachelor in all areas.

Need assistance deciding how much speed you need?

Is Suddenlink internet cheap?

Suddenlink's 400 Mbps undercuts Spectrum's 400 Mbps plan, and Suddenlink's Cyberspace 100 program is $10 less than Xfinity's price for its 100 Mbps program in the western US.

If you're after gig speeds, the toll for Suddenlink's Cyberspace ane Gig plan is pretty excellent. Nigh gig-speed plans fall around that monthly price—and some are fifty-fifty costlier.

Suddenlink internet price comparing

Provider

Monthly price

Download speeds

Acquire more than

Suddenlink Internet $29.99 $79.99 l 940 Mbps
Spectrum Internet® $17.99 $89.99 thirty one thousand Mbps
Xfinity Cyberspace $19.99 $79.99 ^ 50 1200 Mbps

Data constructive 02/17/22. Offers and availability vary by location and are subject to change.

Plus taxes, fees, and other charges.

For the commencement 12 months.

^ For the beginning 12 months. Some packages require a i- or 2-yr contract.

Where is Suddenlink internet available?

Suddenlink provides internet service in 17 different states, with most of its service focused in W Virginia, Arkansas, and Louisiana.

To find out if your particular town has Suddenlink net, we recommend checking out the full listing of service areas.

Suddenlink internet speed and information

Suddenlink cyberspace speeds zoomed past other large ISPs in the United states of america.

If you lot're looking for quick downloads, Suddenlink starts you at 75 Mbps and goes upward all the manner to one gig (940 Mbps).

Those speeds are more than enough to keep nearly families streaming Parks and Recreation over and over or enjoying a game of Overwatch together.

Unless you've got a ton of connected devices, like cell phones, computers, tablets, home security systems, and smart TVs, in your domicile or accept the adjacent YouTube star streaming from the living room, the 100 and 300 Mbps plans should be enough.

But if your family unit says yes to all the above or if you practise a lot of downloading, file sharing, or work from domicile, the 400 or 940 Mbps plans are probably more your speed.

Suddenlink internet download and upload speeds

Nosotros're pretty impressed with Suddenlink'southward speed score in our analysis of the fastest ISPs in the United states. It earned a weighted score of 37.1 out of 100, putting information technology ahead of competitors similar Borderland, AT&T, and Cox.

Suddenlink internet speed scoreone

Provider

Overall rank

Cable Isp rank

Suddenlink

11th out of 38 ISPs

fifth out of 22 cablevision ISPs

Simply a quick note, though: Suddenlink's weighted score doesn't represent any actual download speeds you might see if you sign upwards for its service. Instead, that score is a combo of the average download speeds, upload speeds, and latency that Suddenlink users saw in more than 1 one thousand thousand speed tests taken in 2019.

Equally with any internet provider, you may run into days where your internet experience is a slog. And so we put together some tips for speeding upward your internet to assist you out.

Data caps

Suddenlink says "No problem!" to unlimited data. That means no data overages and no paying extra for more information when you go wild with streaming and Steam downloads. And that's what we similar to hear.

'Nuff said.

Suddenlink contracts, equipment, and fees

"No contracts" is music to our ears. We just wish Suddenlink would explain these weird fees . . .

We like that Suddenlink'due south plans have no contracts and no data caps, simply there are some hidden features.

Turns out that low price for the 100 and 300 Mbps plans lasts for only 12 months. That means your neb goes up after that corporeality of time. Yup, in that location'southward no price for life guarantee to be seen here. Move along.

Equipment and fees

You tin rent a Wi-Fi modem or a wireless gateway from Suddenlink for $10.00 a month. If you'd adopt to spend that coin on a loaded burrito instead, then y'all can bring your own compatible modem.

Nosotros recommend checking out the ARRIS SURFboard modem and Wi-Fi router, bachelor on Amazon.

Service feesii

Suddenlink'due south fine print is similar a thriller novel: the farther on you read, the more than twists and turns you detect. The next big reveal is the dreaded fees.

  • Standard installation fee: $99, but Suddenlink sometimes offers free installation deals if y'all sign up online.
  • Premium installation fee: Suddenlink charges $149 to hardwire one device and fix Wi-Fi on six devices of your choice. It'll too aid you create a Suddenlink ID.
  • Activation fee: $40
  • Upgrade service fee: $25. It seems kind of icky for an ISP to charge a fee merely to upgrade your service plan, which likely costs more per month than what you previously paid.
  • Hourly service telephone call fee: $lx. Yikes, improve to encounter if a Suddenlink rep can help you troubleshoot over the telephone instead.
  • Network enhancement fee: $0. We're not sure what this is, just Suddenlink used to charge you a $3.50 one-fourth dimension fee for it.

Suddenlink client service

We look as much from Suddenlink equally nosotros exercise from other ISPs: not-so-nifty client service.

Unfortunately, your customer service rep might be less fun to bargain with than running out of toilet paper. Suddenlink, like well-nigh ISPs, has a scrap of a public relations trouble.

But while your boilerplate Internet access provider earned a score of 65 out of 100 in the latest American Client Satisfaction Index (ACSI) study, Suddenlink scored a 55 out of 100.iii That's a drop in score from the previous year. Sounds similar Suddenlink needs some tutoring on how to give the customer what they want.

Suddenlink customer service score3

Rating

Suddenlink score

ACSI 2020–2021

55 out of 100

Y'all can contact Suddenlink online here:

  • 1-877-794-2724
  • Online conversation
  • Twitter: @SuddenlinkHelp
  • Facebook: @mysuddenlink

Our picks: The best Suddenlink programme

Best for most families: Internet 400

Who information technology'south all-time for: Pocket-size- to medium-size families that enjoy streaming and gaming together.

Why we picked it: The Net 400 programme comes with 400 Mbps download speeds. That's more than enough to cover all your bases when it comes to streaming The Mandalorian on Disney+ (baby Yoda!) or going toe-to-toe with your friend across the country in a game of Hearthstone.

3.8 out of 5 stars

3.75

Download speed

Upwards to 400 Mbps

Data constructive 03/08/2022. Offers and availability vary past location and are field of study to change.

Recap: Is Suddenlink internet skillful?

Suddenlink may not be everyone'south ISP in shining armor, but information technology does take enough to offering the right person, like depression prices for fast speeds in areas other ISPs have forgotten.

Merely Suddenlink isn't without issues likewise. Its plans don't come with a cost for life guarantee, so your toll goes up later on one twelvemonth. There's also a few weird fees, not to mention Suddenlink'south less-than-stellar customer service.

Overall, though, nosotros remember Suddenlink net is a good deal for anyone living in the modest towns it serves. (Read: Information technology'southward still faster and cheaper than satellite internet.)

Recap: Suddenlink cyberspace deals

  • Cyberspace 300: $29.99/calendar month,* up to 300 Mbps download speeds, unlimited information
  • Cyberspace 500: $39.99/month,† 500 Mbps download speeds, unlimited data
  • Internet one Gig: $49.99/month,‡ up to 940 Mbps download speeds, unlimited data

Information effective 3/fourteen/2022. Offers and availability vary by location and are discipline to change.

* west/Machine Pay & Paperless Beak plus taxes & equip. charges. Terms utilise. Not available in all areas.

FAQ

Q: Is Altice the same as Suddenlink?

Suddenlink is a subsidiary of Altice, which bought Suddenlink Communications in 2015. Altice owns and operates several media and communications brands across the US, including Suddenlink, Optimum, Cheddar, and Altice Mobile.

Q: Does Suddenlink throttle its speeds?

Not officially. Y'all may see slower internet speeds from Suddenlink during peak hours (like weekends or when anybody gets dwelling house from work) or if in that location'southward a performance event with your modem or router.four Slow download speeds may also occur if Suddenlink experiences issues with its hardware.

Q: Does Suddenlink have an app?

Aye, Suddenlink has a support app for both Android and iOS devices. You can use it to manage your business relationship, pay your Suddenlink bill, go on tabs on when your tech is arriving, and more than.

Sources

  1. Catherine McNally, Reviews.org, "The Fastest Internet Providers," December 2020. Accessed December 16, 2020.
  2. Suddenlink, "Pricing and Packages," 2020. Accessed December 16, 2020.
  3. American Customer Satisfaction Index (ACSI), "ACSI Telecommunications Report 2019-2020," June 2020. Accessed December xvi, 2020.
  4. Suddenlink, "Residential Services Agreement," June 2020. Accessed December 16, 2020.

Catherine McNally

Written by

Catherine McNally

Catherine has a degree in journalism and an MBA, and has spent the terminal 10+ years writing everything from Okinawa travel guides to stories on Medium. She'due south been online since AOL CDs were a thing and is an unapologetic PC gamer. She believes the cyberspace is a necessity, not a luxury, and writes reviews and guides to assist everyone stay continued. Y'all can besides find her on Twitter: @CMReviewsIt.

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